FAQ

To subscribe to EkaTV, go to the Packages page on our website and select a subscription package and click on the ‘Subscribe Now’ button. It will take you through the registration and order process.

The Ekabox is available for sale on our website and on Amazon.com simply search eka box. If you currently have an android box (5.0 version or higher) you can download our EkaTV application and start watching your favorite channels immediately.

Yes. A high speed internet connection (at least 5 mbps) is required to access the service.

Yes, simply download our app from Google Play Store or iOS app store and login with account information.

To get your app login information, you will need to register from our website and the information will be sent to your email.

If you forget your login and/or password, please call Customer Service at 646-328-0656.

It is possible to use up to 2 devices per account (ie, eg. 1 Box + 1 Cellphone)

First, reboot your device. Then make sure you have the latest version of the operating system installed on your device. If the problem persists, please contact our support at support@ekatelevison.com or call (646) 328- 0656.

Our payment system supports majority of standard payment methods credit and debit cards. Any Cash payments can be made at any MoneyGram location using dealer code 13902. In the near future, we plan to make a Voucher payment – a voucher that can be purchased at our branches and our distribution partners – as an alternative payment method.

Yes, you can extend your subscription even before the current subscription period expires to one of the EkaTV packages. You can do it online or call customer service at 646-328-0656.

Yes, your application will send you information about the upcoming subscription termination 5 days before the end of your subscription.

You can change the password of the parental lock on your customer’s account.

Customer Service can be reach at (646) 328-0656 Mondays to Fridays 11am – 7pm; Saturdays 11am – 5pm.